SCT Logistics is Australia’s largest privately owned rail and freight logistics company, delivering end-to-end supply chain solutions across road, rail, and warehousing. With over 50 years of experience, we operate a national intermodal network and offer tailored services including cold and ambient storage and specialised freight handling.
Our people are at the heart of what we do, and we’re committed to safety, innovation, and creating a supportive environment where our team can grow and thrive.
Why SCT?
At SCT we offer a collaborative and inclusive work culture that is built on; Safety, Passion, Integrity, Respect, Innovation and Teamwork. We understand that our values enable us to better understand and serve our customers, attract top talent (like you) and innovate successfully. Along with a competitive remuneration package we also offer:
Development and growth opportunities
Employee Recognition and Rewards Programs
Flexible working arrangements
Top up of government paid parental leave for the first six weeks
Grandparent Leave
Novated leasing and salary packaging
24/7 Access to our Employee Assistance Program
Onsite car park
Dress for your day policy
To learn more about these initiatives please visit our Careers Page
Job Description
Job Description
To liaise with customers regarding incoming, outgoing consignments and general customer service enquiries. To communicate with Management and staff within SCT, complete general bookings, problem solving and completing KPI’s. Provide customers information relating to their freight in a professional and efficient manner
The position includes the following responsibilities:
Communication and Customer Focus
Communicating with the client with completing customer freight requirements, concerns, and enquiries.
Maintaining open lines of communication at all levels (internally and externally)
To assist in the removal of all paperwork for clients requiring bookings from all of the manifests for incoming freight.
To ensure that all freight that requires a booking time slot for delivery is booked in time to align with customer requirements.
To provide customers with correct information in a timely manner.
To assist manager(s) and other staff when required
Liaise with customers with any queries relating to incoming/outgoing freight
Provide a backup in the areas of bookings to major customers and discrepancies relating to deliveries.
Other duties as directed.
Compliance
Ensure compliance with all SCT OHS policies, procedures and applicable state and federal legislation.
Timely management of day to day work and issues that arise.
To ensure the weight and cubic of loads booked are done so as to comply with SCT vehicle limitations
Quality and Process Improvement
Be able to identify and communicate opportunities, to benefit SCT and their customers.
Process documents and derive results associated with KPI’s.
Daily efficiencies to be recorded in appropriate spreadsheet.
Complete KPI’s for designated clients and process in a timely manner giving a brief explanation to any missed time slots.
Desired Skills and Experience
The successful candidate should have;:
Cert III in Customer Service
Experience in a similar Customer Service role (please do not apply if you don't have this)
SAP Experience
Strong data entry and MS Office Skills
Strong verbal and written communications skills, including the ability to communicate effectively at all levels of business
Strong time management and organisational skills
The ability to work as part of a team, while taking responsibility for specific functions
Experience in the transport industry as well as prior SAP experience would be advantageous
Other important information
We reserve the right to commence recruitment proceedings prior to the stated closing date.
The successful candidate will have to undertake an Australian Federal Police check and Pre-Employment Medical which will be arranged and paid for by SCT.
Recruitment companies, need not apply
SCT is an equal opportunity employer and we recognise the value and importance of diversity. We encourage all potential applicants to apply including women and those from Aboriginal and Torres Strait Islander backgrounds.
